My website isn't showing up

Overview

If you've shared your website address and someone says they can't see it, or you've opened it yourself and something looks wrong, one of the things below is almost always the cause. Work through them in order. Most of the time it's the first or second one.

1. Check the address you're sharing

Open your dashboard and look at your website's address (in Settings, or shown on the dashboard). Copy it from there. A typo of a single character is the most common cause of "I can't find your website."

Trial websites have addresses like trial-yourname.sites.art. Custom domains look like yourname.com once they're set up.

2. Try it in a private window

Browsers cache pages aggressively, so what you see can be out of date.

On a phone or computer, open a private or incognito window.
Paste your website's address.
If it shows up correctly there, the original window was just showing a cached copy. Refresh it or wait a few minutes.

This is the single most useful test when something looks off.

3. Check that your pages are public

Each page has a status: Public, Unlisted, or Hidden.

Public: visitors see it.
Unlisted: only people with the direct link see it. Doesn't appear in the menu, and search engines are asked to leave it out.
Hidden: only you and people who edit this website see it. Its address doesn't work for anyone else, not even with the link.

If your home page or portfolio is set to Hidden, visitors will see an empty website. Open each page from your dashboard and confirm its status is Public.

The same applies to artwork and collections: they have their own visibility settings too.

4. Make sure you've published your latest changes

When you edit a page, your changes are saved as a draft until you click Publish. Until then, visitors keep seeing the previous version.

Open the page editor.
Look for an indicator showing unpublished changes.
Click Publish in the toolbar to put them live.

5. If you've connected a custom domain

Custom domains rely on DNS, the system that connects your domain name to your website. DNS changes can take anywhere from a few minutes to 48 hours to spread across the internet.

Open Settings > Domain and look at the status of your custom domain.
If it says "Pending" or "Verifying", give it more time and check back.
If it says "Connected", but the domain still doesn't work, try the trial address (trial-yourname.sites.art). If that works, the issue is DNS-related, not your website.

6. If your trial has ended

If it's been more than 10 days since you signed up and you haven't subscribed, your trial website may have gone dormant. Your content is preserved, but the website isn't publicly visible. Nothing is lost.

Open your dashboard. If the trial has ended, you'll see a message offering to reactivate. Subscribing brings the website straight back with all your content in place.

7. Still stuck?

If you've checked all of the above and your website is still missing, open the help chat and tell us:

Your website's address (the one you're trying to visit).
What you see when you open it (a blank page, a "not found" message, an old version, etc.).
What device and browser you're using.

We'll look into it with you. We won't leave you hanging.

Tips

A private window test answers most "is it me or is it the website?" questions in five seconds.
Sharing an Unlisted page's link is fine: visitors with the link see the page, they just can't browse to it from your menu.
Search engines (Google, Bing) take time to index a new website. If you can't find your website by name in search yet, that's normal in the first week or two.
Your dashboard view is always the source of truth. If a setting shows Public there, it really is public.