Overview

This article covers frequently encountered issues on ArtSites and how to resolve them.

Images Not Displaying

Symptom: An uploaded image shows a broken image icon or blank space.

Solutions:

1. Check that the image file is JPEG, PNG, or WebP format
2. Verify the file is under the 50 MB size limit
3. Try re-uploading the image from the media library
4. Clear your browser cache and reload the page

Changes Not Appearing

Symptom: You saved changes but the public website still shows the old version.

Solutions:

1. Make sure you clicked Publish in the editor toolbar (not just edited in a panel)
2. Open your website in an incognito/private browser window to bypass cache
3. Wait a few minutes: cached pages update automatically
4. Check that the page status is set to Public

Cannot Enter Edit Mode

Symptom: The Edit toggle does not appear or does not respond.

Solutions:

1. Verify you are logged in to your ArtSites account
2. Check that you are viewing a page on your own website
3. Try refreshing the page
4. Clear your browser cache and log in again

Upload Failing

Symptom: Image upload shows an error or gets stuck.

Solutions:

1. Check your internet connection
2. Verify the file is under 50 MB
3. Try a different image format (JPEG, PNG, or WebP)
4. On mobile, try uploading from your photo library instead of the camera
5. If using a slow connection, wait for the upload progress to complete before navigating away

Page Not Showing in Menu

Symptom: A page exists but does not appear in your website menu.

Solutions:

1. Open the page settings and confirm Show in Menu is enabled
2. Check that the page status is Public (Unlisted and Hidden pages do not appear in the menu)
3. Save your changes and refresh the page

Artwork Not Appearing in Collection

Symptom: You added artwork to a collection but it does not display.

Solutions:

1. Verify the artwork status is set to Public
2. Confirm the artwork is assigned to the correct collection
3. Save your changes if you haven't already

Tips

• Most display issues are caused by browser caching: try an incognito window first
• If an issue persists after trying these steps, contact support with a description of the problem and what you've tried