Overview
This article covers common account and login problems and how to resolve them.
Can't Log In
If you're unable to log in:
- Check your email address: make sure you're using the same email you signed up with
- Try the login link option: click Send Login Link on the sign-in page to receive a one-time link via email
- Check your spam folder: login emails sometimes end up in spam or promotions folders
- Try a different browser: clear your browser cache or try an incognito/private window
Login Link Expired
Login links are time-limited for security. If your link has expired:
- Go to the sign-in page
- Click Send Login Link
- Check your email for the new link
- Click the link promptly; it expires after a set period
Do not bookmark login links, as they are single-use.
Email Not Verified
Some features require a verified email address. If you haven't verified your email:
- Check your inbox (and spam folder) for the original verification email
- If you can't find it, go to Settings > Profile in your dashboard
- Click Resend Verification Email
- Open the new email and click the verification link
Forgot Password
If you've forgotten your password:
- Use the login link: the easiest option. Click Send Login Link on the sign-in page to access your account without a password.
- Reset your password: click Forgot Password on the sign-in page, enter your email, and follow the instructions in the reset email.
After logging in, you can update your password in Settings > Profile.
Account Locked or Suspended
If you see a message that your account is locked or suspended, contact the support team for assistance. Include the email address associated with your account so the team can investigate.
Changing Your Email Address
To update the email address on your account:
- Log in and go to Settings > Profile
- Enter your new email address
- Click Save Changes
- Check your new email inbox for a verification link
- Click the link to confirm the change
Your old email address remains active until the new one is verified.