Overview
ArtSites provides several ways to get help when you need it. Whether you have a quick question or need hands-on assistance, our support team is ready to help.
Using the Help Centre
The Help Centre contains articles covering all aspects of ArtSites. You can:
- Browse articles by topic
- Search for specific questions or keywords
- Find step-by-step guides for common tasks
Start here for quick answers to most questions.
Contacting Support
If you can't find your answer in the Help Centre:
- Click the Support button in your dashboard
- Start a new conversation describing your question or issue
- Our support team will respond as quickly as possible
You'll receive an email notification when support replies, so you don't need to keep the dashboard open.
Who Answers
A person does. Every support conversation is read and answered by someone on our team, and nothing you write is sent anywhere else.
Tips
- Include specific details when describing an issue: what you were doing, what happened, and what you expected
- Screenshots are helpful for visual issues
- Check the Help Centre first: many common questions are already answered there
- Support conversations are saved, so you can refer back to previous answers